Useful Information about Your Stay with Us

An upcoming hospital stay can raise a variety of questions and concerns. With the following information we would therefore like to provide important details about admission to our facility.

If you need further information, please contact us at:
T: +43 1 401 14-5603

Worth knowing from A to Z

Accompanying person

Occasionally, it is necessary or desirable for a patient to be accompanied by someone for his/her stay in hospital, for example, if the patient is a child or an elderly person. Please discuss this possibility with the staff of our admission office.


Your attending physician organises, with our staff, the time of your admission as an in-patient to receive treatment for your illness. At the same time, an appointment is made for the operating theatre should surgery be necessary.

On the day of your admission, you first go into the admission office (Aufnahme). It is located on the ground floor, on the right-hand side of the entrance. When you have dealt with all the formalities in the admission office, you will go to your ward – normally accompanied by an employee of our hospital.

Bathrobe and hairdryer

It is not necessary for you to bring a bathrobe and hairdryer from your home for your stay in our clinic. A bathrobe will be provided for you upon request. In the bathroom, you will also find a hairdryer. If you need a transportable hairdryer, e.g. in the case of strict bed rest, please contact a nurse.

Cash and credit cards

You can use either cash cards or all major credit cards to settle your bill in our hospital.

Discharge/Confirmation of stay

Patients can be discharged on any day of the week. The time of your discharge is determined by the doctor responsible for your treatment.

Please settle your telephone bill before you leave our hospital. You can pay in cash, with cash card or any other major credit card at the porter’s desk. If you would like to pay your telephone bill after your discharge, we will send it to you by mail.

If you are a self-pay patient or have made any other special arrangements, we kindly ask you to discuss this only with our admission office. When you leave the ward, please inform the nurses’ desk, so that our staff can make the necessary administrative arrangements for your discharge.

You can obtain your confirmation of stay from the admission office from Monday to Thursday from 7.00 a.m. to 5.00 p.m. and on Friday from 7.00 a.m. to 4.30 p.m. Outside these times, it can be obtained from our reception desk. You can pick up your confirmation letter at the admission office, when you leave the hospital.

Of course, we will also send you the confirmation letter by mail, if requested.

Foreign insurance companies – direct reimbursement contracts

There are direct reimbursement contracts between “Confraternität”, Josefstadt Private Hospital and the following foreign insurance companies:

  • Allianz Worldwide Care Limited
  • BUPA International
  • Cigna
  • OPEC
  • PPP Health Care
  • SOS International
  • Van Breda International

Direct billing means that “Confraternität” will send the bill for the cost incurred from the hospital stay directly to the health care provider in question.

Hairdresser, manicure, pedicure

Perhaps you want to treat yourself to something special during your stay in hospital. Hairdresser, manicure and pedicure can be ordered for you at any time. Simply inform a nurse of your wishes, we are happy to schedule an appointment for you.


Free access to W-LAN is available in all areas of our hospital. Using your laptop or mobile device you can surf the internet in every room or even in our garden.


Who takes care for your child if you have to go to the hospital? If this should be a concern of yours, we have the solution: Children can be looked after daily in the kindergarten "Alt Wien". This kindergarten is located near our clinic (Lederergasse 33, 1080 Vienna) and is open Monday to Friday from 6.30 am to 6.00 pm. The costs for care per day.

  • Care until 12.00 a.m. without lunch € 17,- 
  • Care until 1.00 p.m. with lunch € 21,- 
  • Care until 6.00 p.m. € 25,-

Please contact the director of the kindergarten, Ms. Marion Pacher, in order to reserve a place for your child in time ( +43/1/406 38 53). For more details see >>

Nearby hotels

Pension Ani **
Kinderspitalgasse 1
1090 Wien
T: +43 1 405 65 53
F: +43 1 408 10 82

Hotel-Pension Arpi ***
Kochgasse 15/9
1080 Wien
T: +43 1 405 00 33
F: +43 1 405 00 33-37

Hotel Baronesse ****
Lange Gasse 61
1080 Wien
T: +43 1 405 10 61
F: +43 1 405 10 61-61

Pension Columbia ***
Kochgasse 9
1080 Wien
T: +43 1 405 67 57
F: +43 1 405 67 57-47

Pension Excellence ****
Alser Straße 21
1080 Wien
T: +43 1 407 96 20
F: +43 1 407 96 20-11

Hotel Harmonie ****
Harmoniegasse 5-7
1090 Wien
T: +43 1 317 66 04
F: +43 1 317 66 04-55

Hotel-Pension Vera **
Alser Straße 18
1090 Wien
T: +43 1 406 25 95
F: +43 1 402 77 11-26


Please consider that the search for a parking space may take a longer time. Moreover, the whole 8th municipal district, and hence also the vicinity of the hospital, is a short-term parking zone (Monday to Friday from 9 AM to 10 PM) for which you require a prepaid parking voucher (“Parkschein”).

In the vicinity of our hospital at Schlesingerplatz there is paid parking inside a modern, 24 hour parking garage. For more information please refer to the website of the garage operator: APCOA Parking.

Pharmacy service for the time after your hospital stay

Despite the comprehensive care they receive in a hospital, many patients still feel weak in the first few days after a hospital stay, so that any errand is rather exhausting. In order to make life easier for our patients, Confraternität offers a special service in co-operation with Allerheiligen Pharmacy (1200 Vienna, Allerheiligenplatz 4): any necessary home medication prescribed by your treating doctor is delivered directly to Confraternität before you leave the hospital.
For this purpose, a prescription issued for you has to be sent to the pharmacy on the afternoon before the day of your discharge. If you would like to make use of this service, please inform your personal doctor or the nurses’ desk in time.

The medicines will be delivered directly to your room by 10 a.m. on the day of your discharge. The prescription fee can be paid either in cash or by payment slip. Prescription-free medicines can also be ordered in this way. Allerheiligen Pharmacy offers you a 10% discount. Medicine deliveries can be made weekdays from Monday to Saturday.

In the event that your discharge is not known at your ward one day in advance, we apologise that we are not able to organise the delivery of your medication for reasons of time. In this case, you will receive a prescription which you can immediately present at Tiger Pharmacy, Alserstrasse 12, without having it re-written by your family doctor.

Supplementary Insurance – Direct Reimbursement Contracts

Direct reimbursement contracts exist between “Confraternität”, Josefstadt Private Hospital and the following Austrian private health care providers:

  • Allianz Elementar Versicherungs-AG
  • Donau Versicherung AG – Vienna Insurance Group
  • Generali Versicherung AG
  • Merkur Versicherung AG
  • MuKi Versicherungsverein auf Gegenseitigkeit
  • UNIQA Österreich Versicherungen AG
  • Wiener Städtische Versicherung AG – Vienna Insurance Group

Direct billing means that “Confraternität” will send the bill for the cost incurred from the hospital stay directly to the health care provider in question.


We hope you will understand that Privatklinik Josefstadt GmbH assumes no liability for any valuables and amounts of money. You have the possibility of locking your personal valuables in the safe in your room or in our admission office. The wardrobe in your room can also be locked.

Visiting hours

There are no regulated visiting hours at our hospital. However, as you need your night’s rest, we recommend that you receive your visitors between 9.00 a.m. and 9.00 p.m. All we ask is that you show consideration for your next-bed neighbour in the room. Occasionally, we will have to ask visitors to leave the room for a short time, so that certain nursing and medical activities can be carried out. Apart from this, we welcome visitors as it is a proven fact that they favourably influence patients’ recovery.