Quality Management

Comprehensive and individual care of patients is a primary concern at Confraternität Private Hospital. Quality work contributes significantly to the successful achievement of this goal. The benefits for patients: weak links can easily and quickly be identified. By adhering to rigorous standards, Confraternität is more committed than ever to deliver the best quality possible – for the benefit of its patients.

Medical outcome quality

When patients choose a hospital, they want to go where they will receive the best medical care. This information is hard to come by, though. Measuring medical outcome quality is a difficult task since the basic prerequisites for an operation or a treatment are different for each individual.

Nevertheless the PremiQaMed private hospitals have taken on this challenging task and have begun surveying the number of wounds that become infected in the hospital, as a preliminary indicator of medical outcome quality. Everything possible should be done to prevent these infections, so the figure should approach zero. The figure below shows the values for PremiQaMed private hospitals compared to the international nominal values.

Rate of infection for selected operations

Type of surgical intervention Nominal value PremiQaMed Hospitals value*
Hip replacement <0.98% 0.74%
Knee replacement <0.49% 0.20%
Caesarian section <0.68% 0.00%
Gallbladder removal <1.59% 0.00%

* Source: Quality report 2018


Quality report

Data on medical services and patient satisfaction is made provided in the annual Quality report. It is publicly available to allow any interested party to form a factual and objective impression of the quality services provided by PremiQaMed Private Hospitals. It additionally provides information about successfully implemented activities and projects.

The current Quality report (PDF, 1.2 MB, in German only) covering the entire PremiQaMed Group, including the Confraternität, Döbling and Goldenes Kreuz Private Hospitals in Vienna, Graz Ragnitz Private Hospital in Styria, Wehrle-Diakonissen Private Hospital in Salzburg, the Döbling Outpatient Center, the SVA Gesundheitszentrum and the Klinikum Malcherhof Baden, reveals that in 2018 an astounding 96 percent of 47,263 patients with inpatient treatment were satisfied and would recommend our services to others.

Our corporate strategy is focused on the sustained development of quality and the continual assessment and improvement of safety and patient satisfaction in all areas – from medical care and dedicated, professional nursing care, to a pronounced understanding and appreciation of service provision.


Certifications

Austrian Mark of Quality in Health Tourism - Best Health Austria

"Austria Gütezeichen Gesundheitstourismus - Best Health Austria" der Privatklinik Confraternität

In 2009, Confraternität Private Hospital successfully underwent a quality test conducted by Best Health Austria (BHA) and was awarded the "Austrian Mark of Quality in Health Tourism - Best Health Austria".

It is BHA's goal to make Austria Europe's number one health destination. The backbone of this effort is a quality mark of a government-accredited, independent organization, for which specific criteria must be met in the previously unregulated field of health and wellness hotels, rehabilitation establishments and hospitals. The standards of Best Health Austria put a special focus on the respective companies' so-called "soft factors", such as service quality, staff training, expert advice and competent holistic interdisciplinary care of patients.

More information: www.besthealthaustria.com


Participation in Registries and Working Groups

Austrian Tumor Registry

The goal of the cancer registry is to record all new cancer cases if possible. The completeness of the Austrian Cancer Registry is to be ensured by the statutory reporting requirement of hospitals.

Blood Products Registry

All suspected adverse events and reactions that occur along the transfusion chain (collection to transfusion) must be detected, recorded and reported. Product and patient safety remain the main point of focus at all times. The Blood Products Registry sees itself as a hub in the network of information flow.

Working Group Interventional Cardiology of the Austrian Society of Cardiology

A total of 37 cardiac catheterization centers for adults within Austria are closely linked through the activities of the group. The current focus of work is the creation of a networked backup program that allows quality management of risk-adjusted quality of outcome improvement for the individual patient in a cost-effective way.