Coronavirus: Our protective measures

Coronavirus (SARS-CoV-2) and COVID-19

Measures to protect our patients and staff

Ensuring the highest possible level of safety for our patients and staff is a prime concern in our hospital. For this reason the following safety measures are still in place as a precaution:

Checkpoints

Entrance to the hospital is only possible via designated checkpoints, without exception. Hand sanitization is required and will be supervised by trained members of staff. Anyone wishing to enter the hospital, and who is not excluded from doing so by our access restrictions, will be assessed using a screening questionnaire and temperature check.

Face masks are mandatory

Both patients and visitors must bring their own protective mask to cover their mouth and nose and wear it in all areas of the hospital.

Coronavirus testing before inpatient stays

Patients who are scheduled for an inpatient stay in the hospital will be contacted in advance by phone, as a PCR test (using a nasal/throat swab) will be required before you come into the hospital. If the test is negative, you can be admitted as planned for your inpatient stay. If the test is positive, i.e. there is evidence of the virus, we will contact you to discuss what should happen next.

Info sheet “What to do after your PCR test” (PDF)

Current visitor regulations

No visiting is permitted at present in our hospital, except in the following circumstances, based on the regulations issued by the Federal Minister of Health:

  • Children and young people under the age of 18 are allowed 1 visitor per day for a maximum of 1 hour.
  • Patients who are expected to remain in the hospital for more than 7 days are allowed 1 visitor per week for a maximum of 1 hour.
  • Patients in a critical condition may be visited by close relatives, by arrangement with the hospital (Tel.: +43 1 401 14-0).

Visiting is permitted only in a private room or the designated visitor areas. Children under the age of 16 are not allowed to visit.

Visitors are required to give their name and the name of the patient at the checkpoint, and to comply strictly with the specified safety precautions (wearing a protective mask to cover mouth and nose, hand hygiene, distancing rules).

Patients’ companions

For

  • children and young people under the age of 18, and
  • vulnerable patients,

a patient’s companion may be admitted to the hospital together with the patient.

Patients’ companions will be tested for coronavirus before admission, as patients are, using a PCR test. Admission is only permitted if the test result is negative.

Staff checks

In accordance with the regulations issued by the Federal Minister of Health, our staff are subject to regular coronavirus testing. Employees are also obliged to inform their supervisors immediately if anyone amongst their personal contacts is suspected to be ill, is quarantined or unwell, so that the hospital can take the appropriate measures.

Information in the hospital and online

Information is provided in the hospital, on our website and via Facebook about the key protective measures and rules for conduct.

What to do if a coronavirus infection is suspected

  • If you have symptoms like fever, cough, a sore throat or shortness of breath

AND if, in the 14 days before these symptoms appeared,

  • you were in close contact with someone who has (or is likely to have) coronavirus
    OR
    you have visited a risk area,

please do NOT go to a hospital or doctor’s office; stay at home.
Call the health advice hotline 1450 to discuss what to do next.

Hotlines and links

1450 – Health advice hotline (only for symptoms such as fever, coughing, sore throat, shortness of breath)

0800 555 621 – Coronavirus Infoline provided by AGES (the Austrian Agency for Health and Food Safety) – for any general questions on coronavirus

Federal Ministry of Health: Coronavirus (German)
   Downloads in English

AGES: Coronavirus

Robert Koch Institute (RKI): Frequently asked questions about the coronavirus
   Information in English

ORF.at: Infopoint Coronavirus
   Information in English

Skodagasse 32, 1080 Vienna Icon Standort