Coronavirus: Our protective measures

Coronavirus (SARS-CoV-2) and COVID-19

Measures to protect our patients and staff

Ensuring the highest possible level of safety for our patients and staff is a prime concern in our hospital. For this reason the following safety measures are still in place as a precaution:

Checkpoints

Entrance to the hospital is only possible via designated checkpoints, without exception. Hand sanitization is required and will be supervised by trained members of staff. Anyone wishing to enter the hospital, and who is not excluded from doing so by our access restrictions, will be assessed using a screening questionnaire.

Face masks are mandatory

Both patients and visitors must bring their own FFP2 mask without exhalation valve to cover their mouth and nose and wear it in all areas of the hospital.

Inpatient stays and check-ups

Patients who are scheduled for an inpatient stay in the hospital will be contacted in advance by phone, as a PCR test (using a nasal/throat swab) will be required before you come into the hospital – regardless of your status (tested, vaccinated, or recovered).

Info sheet “What to do after your PCR test” (PDF)

Outpatient or day patient examinations and treatments
Outpatients and day patients need a negative PCR test result – regardless of their status (tested, vaccinated, or recovered) (e.g. for endoscopy).

Health screening programs
For a check-up in our Center for Preventive Medicine a negative PCR test is required – regardless of the patient’s status (tested, vaccinated, or recovered).

If the PCR test has been carried out outside the hospital, you must bring along the officially valid test certificate. (A test result from “Gargle with Us!” (“Alles gurgelt”) is only valid with photographic confirmation of identity showing your passport, ID card or Austrian e-card.) The time of sampling must not be more than 48 hours ago before the planned admission time or the planned examination/treatment.

Please note: We offer PCR tests as a private service for people WITHOUT symptoms (by appointment).

Current visitor regulations

No visiting is permitted at present in our hospital, except in the following circumstances based on the applicable legal regulations:

  • Adult patients who are expected to remain in the hospital for more than 7 days are allowed 1 visitor (from the age of 16) per week for a maximum of 1 hour.
  • Children and young people are allowed 2 visitors (from the age of 16) per day for a maximum of 1 hour.
  • Patients in a critical condition may be visited by close relatives, by arrangement with the hospital (Tel.: +43 1 401 14-0).

Visiting is permitted only in a private room or the designated visitor areas.

Visitors are required

If the PCR test has been carried out outside the hospital, you must bring along the officially valid test certificate. (A test result from “Gargle with Us!” (“Alles gurgelt”) is only valid with photographic confirmation of identity showing your passport, ID card or Austrian e-card.) The time of sampling must not be more than 48 hours ago before visiting.

Please note: We offer PCR tests as a private service for people WITHOUT symptoms (by appointment).

Inpatients’ and outpatients’ companions

For

  • children and young people under the age of 18, and
  • vulnerable patients,

a patient’s companion may be admitted to the hospital together with the patient or may accompany him/her to outpatient or day-patient examinations and treatments.

Patients’ companions will be tested for coronavirus, as patients are, using a PCR test. Admission or accompanying is only permitted if the test result is negative.
If the PCR test has been carried out outside the hospital, you must bring along the officially valid test certificate. (A test result from “Gargle with Us!” (“Alles gurgelt”) is only valid with photographic confirmation of identity showing your passport, ID card or Austrian e-card.) The time of sampling must not be more than 48 hours ago before the planned admission time or appointment.

Companions of patients at the Doctor’s Office Center

We kindly ask you to come alone to your doctor’s office.

If you are a companion of a child/young person or a vulnerable adult, you are required

If the PCR test has been carried out outside the hospital, you must bring along the officially valid test certificate. (A test result from “Gargle with Us!” (“Alles gurgelt”) is only valid with photographic confirmation of identity showing your passport, ID card or Austrian e-card.) The time of sampling must not be more than 48 hours ago before the appointment.

The “2-G rule”: evidence of a vaccination, or recent recovery from the virus
  • Vaccination (“geimpft”)
    • Transitional arrangement until December 6, 2021:
      from the day of the first-dose vaccination, if additionally a negative PCR test result (max. 48 hours) is shown
    • After a second-dose vaccination: from the day of the second-dose vaccination (complete immunization) until 360 days after the second-dose vaccination
    • Johnson & Johnson (single-shot) vaccine (complete immunization): from the 22nd day after vaccination until 270 days after vaccination
    • Vaccination after confirmed infection: until 360 days after vaccination
  • Recovery (“genesen”)
    • Medical certification of a past infection with SARS-CoV-2, which was confirmed by a PCR test: until 180 days after infection
    • Certification under the Austrian Epidemic Act (Epidemiegesetz) or a quarantine notification (Absonderungsbescheid) issued to an individual who has had a confirmed SARS-CoV-2 infection: until 180 days after infection

TIP: For further information see the webpages of the Austrian Federal Ministry of Social Affairs, Health, Care and Consumer Protection.

The “2.5-G rule”: evidence of a negative PCR test, vaccination, or recent recovery from the virus
  • Test result (“getestet”)
    • Negative result from a PCR test carried out by an approved provider (e.g. testing center, laboratory, pharmacy; “Gargle with Us!” (“Alles gurgelt”), with photographic confirmation of identity showing your passport, ID card or Austrian e-card), using a sample taken within the previous 48 hours
  • Vaccination (“geimpft”)
    • Transitional arrangement until December 6, 2021:
      from the day of the first-dose vaccination, if additionally a negative PCR test result (max. 48 hours) is shown
    • After a second-dose vaccination: from the day of the second-dose vaccination (complete immunization) until 360 days after the second-dose vaccination
    • Johnson & Johnson (single-shot) vaccine (complete immunization): from the 22nd day after vaccination until 270 days after vaccination
    • Vaccination after confirmed infection: until 360 days after vaccination
  • Recovery (“genesen”)
    • Medical certification of a past infection with SARS-CoV-2, which was confirmed by a PCR test: until 180 days after infection
    • Certification under the Austrian Epidemic Act (Epidemiegesetz) or a quarantine notification (Absonderungsbescheid) issued to an individual who has had a confirmed SARS-CoV-2 infection: until 180 days after infection

TIP: For further information see the webpages of the Austrian Federal Ministry of Social Affairs, Health, Care and Consumer Protection.

Staff checks

In accordance with the valid regulations, our staff are subject to regular coronavirus testing. Employees are also obliged to inform their supervisors immediately if anyone amongst their personal contacts is suspected to be ill, is quarantined or unwell, so that the hospital can take the appropriate measures.

Information in the hospital and online

Information is provided in the hospital, on our website and via Facebook about the key protective measures and rules for conduct.

What to do if a coronavirus infection is suspected

  • If you have symptoms like fever, cough, a sore throat or shortness of breath

AND if, in the 14 days before these symptoms appeared,

  • you were in close contact with someone who has (or is likely to have) coronavirus
    OR
    you have visited a risk area,

please do NOT go to a hospital or doctor’s office; stay at home.
Call the health advice hotline 1450 to discuss what to do next.

Hotlines and links

1450 – Health advice hotline (only for symptoms such as fever, coughing, sore throat, shortness of breath)

0800 555 621 – Coronavirus Infoline provided by AGES (the Austrian Agency for Health and Food Safety) – for any general questions on coronavirus

Federal Ministry of Health: Coronavirus (German)
   Downloads in English

AGES: Coronavirus

Robert Koch Institute (RKI): Frequently asked questions about the coronavirus
   Information in English

ORF.at: Infopoint Coronavirus
   Information in English

Skodagasse 32, 1080 Vienna Icon Standort