Coronavirus (SARS-CoV-2) and COVID-19
Measures to protect our patients and staff
Ensuring the highest possible level of safety for our patients and staff is a prime concern in our hospital. For this reason the following safety measures are still in place as a precaution:
Entrance to the hospital is only possible via designated checkpoints, without exception. Hand sanitization is required and will be supervised by trained members of staff. Anyone wishing to enter the hospital, and who is not excluded from doing so by our access restrictions, will be assessed using a screening questionnaire and temperature check.
Face masks are mandatory
Both patients and visitors must bring their own FFP2 mask without exhalation valve to cover their mouth and nose and wear it in all areas of the hospital.
Coronavirus testing before inpatient stays
Patients who are scheduled for an inpatient stay in the hospital will be contacted in advance by phone, as a PCR test (using a nasal/throat swab) will be required before you come into the hospital. If the test is negative, you can be admitted as planned for your inpatient stay. If the test is positive, i.e. there is evidence of the virus, we will contact you to discuss what should happen next.
Current visitor regulations
No visiting is permitted at present in our hospital, except in the following circumstances, based on the regulations issued by the Federal Minister of Health:
- Children, young people and adult patients are allowed 1 visitor per day for a maximum of 1 hour.
- Patients in a critical condition may be visited by close relatives, by arrangement with the hospital (Tel.: +43 1 401 14-0).
Visiting is permitted only in a private room or the designated visitor areas. Children under the age of 16 are not allowed to visit.
Visitors are required
- to show a negative coronavirus test result at the checkpoint (the time of sampling must not be more than 48 hours ago in case of a rapid antigen test or more than 72 hours ago in case of a PCR test),
- to give their name and the name of the patient at the checkpoint, and
- to comply strictly with the specified safety precautions (wearing an FFP2 mask without exhalation valve to cover mouth and nose, hand hygiene, distancing rules).
Please note: We offer antigen rapid tests and PCR tests as a private service for people WITHOUT symptoms. Please call +43 1 401 14-5701 to make an appointment.
- children and young people under the age of 18, and
- vulnerable patients,
a patient’s companion may be admitted to the hospital together with the patient.
Patients’ companions will be tested for coronavirus before admission, as patients are, using a PCR test. Admission is only permitted if the test result is negative.
We kindly ask you to come alone to your doctor’s office, for an outpatient examination or treatment.
If you are a companion of a child/young person or a vulnerable adult, you are required
- to show a negative coronavirus test result at the checkpoint (the time of sampling must not be more than 48 hours ago in case of a rapid antigen test, or more than 72 hours ago in case of a PCR test);
- to comply strictly with the specified safety precautions (wearing an FFP2 mask to cover mouth and nose, hand hygiene, distancing rules).
In accordance with the regulations issued by the Federal Minister of Health, our staff are subject to regular coronavirus testing. Employees are also obliged to inform their supervisors immediately if anyone amongst their personal contacts is suspected to be ill, is quarantined or unwell, so that the hospital can take the appropriate measures.
Information in the hospital and online
Information is provided in the hospital, on our website and via Facebook about the key protective measures and rules for conduct.
What to do if a coronavirus infection is suspected
- If you have symptoms like fever, cough, a sore throat or shortness of breath
AND if, in the 14 days before these symptoms appeared,
- you were in close contact with someone who has (or is likely to have) coronavirus
you have visited a risk area,
please do NOT go to a hospital or doctor’s office; stay at home.
Call the health advice hotline 1450 to discuss what to do next.
Hotlines and links
1450 – Health advice hotline (only for symptoms such as fever, coughing, sore throat, shortness of breath)
0800 555 621 – Coronavirus Infoline provided by AGES (the Austrian Agency for Health and Food Safety) – for any general questions on coronavirus